Detalhes da Vaga

Vaga – Territory Supervisor M-Pesa

Publicado em: 2024-11-26 09:01:31

Local: Maputo, Moçambique

Tipo de Vaga: Tempo Integral

Nível de Experiência: Sênior

Descrição da Vaga

Habilidades Requeridas

• Commercially astute and strategically oriented – solid understanding of market, competitor & customer. Solid understanding of the integrated set of products and services included within the M-Pesa portfolio; able to identify opportunities for M-Pesa and structure initiatives to transform these opportunities into reality.
• Strong negotiation skills with internal and external stakeholders.
• Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions. Expert spread sheet skills a distinct advantage.
• Inspirational Leadership – develop and maintain great working environment throughout all levels of the M-Pesa organization.
• Presentation and communication skills – written and oral.

• University degree in a Commercial related area.
• A minimum of 5 years relevant experience in a management role within a commercial function covering distribution and/or retail network management.
• Proven people management and motivational skills.
• Knowledge and experience of the financial services and telecommunications industries will be an advantage.
• Strong planning and networking skills.
• Ability to draft, continuously review and enforce policies and procedures to improve division’s efficiency and effectiveness.

• Number of active M-Pesa agents.
• Agents transactions volume.
• Net Promoter Score leadership in the Mobile Money categories of: “friendliness of agents”, “helpfulness of agents”, “ability to find an agent”, funds”, and “send and deposit money – 1st attempt”.
• People Survey continuous improvement

Habilidades Desejadas

• Implement initiatives to continuously improve the quality of M-Pesa’s nationwide agent network and simultaneously aggressively grow that network without compromising quality, ultimately impacting the customer experience at agent level.
• Implement effective, cross-functional, back-office and administration processes to support the acquisition and management of agents.
• Implement initiatives to continuously increase agents’ transactions volume.
• Recruit, train Territory supervisors.
• Interface with M-Pesa Technology, Operations, Customer Services, Finance, Compliance, Legal, Supply Chain, Billing & IT and Marketing functions to ensure end-to-end business support to the Sales and Distribution functions.
• Supervise and lead the team within his region.
• Increase interest and highlight the image of M-Pesa in his region.
• Implement controls and monitor the activities of the team under his region.
• Identify training needs for the team and agents within his region.
• Monitor quality indicators.
• Manage conflicts and incidents.
• Develop commercial partnerships.
• Ensure the business objectives are met.
• Ensure that the procedures and tools are and will be applied and used in accordance with the normative and regulations.
• Design the processes and procedure of the division.
• Monitor the implementation of the procedures.

Data Limite para Candidatura

2024-12-04